Empowering Families with Quality Services

Your path to improved living starts here!

ABOUT

Strengthening Families. Supporting Change. Creating Lasting Solutions.

Welcome to Reset Family Solutions (RFS), a family-centered service provider committed to strengthening families, promoting child safety and well-being, and supporting successful family preservation and reunification.

At RFS, we recognize that every family has unique strengths, challenges, and circumstances. Our approach is rooted in the belief that meaningful and lasting change occurs when families receive individualized support, practical resources, compassionate guidance, and the opportunity to develop the skills necessary to achieve greater stability.

Working collaboratively with families, the Indiana Department of Child Services (DCS), courts, and community partners, RFS provides structured, goal-oriented services designed to address identified needs, reduce barriers, strengthen protective factors, and support positive outcomes for children and families.

Our Vision

Our vision is to create stronger families and healthier communities—one service, one family, and one positive change at a time.
We envision a future in which families have access to quality services that empower them to overcome challenges, strengthen relationships, and create safe, stable, and nurturing environments for their children.

Our Mission

The mission of Reset Family Solutions is to provide comprehensive, individualized, and service-driven support that promotes family preservation, reunification, safety, stability, and long-term self-sufficiency.

Through education, skill development, advocacy, therapeutic support, and connection to community resources, we work alongside families to identify barriers, build upon existing strengths, heal from past experiences, and develop sustainable solutions that extend beyond formal service involvement.

Our goal is not simply to provide a service—it is to help families develop the skills, confidence, resources, and support systems necessary to create meaningful and lasting change.

Our Commitment to Families

At Reset Family Solutions, we are committed to providing services with integrity, professionalism, accountability, compassion, and respect.

We value the individual experiences and backgrounds of every child, parent, caregiver, and family we serve. Our team is committed to maintaining an inclusive and respectful environment where individuals feel heard, supported, and empowered throughout the service process.

We understand that successful outcomes require collaboration. By partnering with families, DCS professionals, courts, schools, service providers, and community resources, we strive to create a coordinated approach that places the safety, well-being, permanency, and success of children and families at the center of our work.

At Reset Family Solutions, we believe families can reset, rebuild, reconnect, and move forward.

Child & Family Services

Father Engagement

Father Engagement

Our Father’s Engagement program empowers fathers to become active, positive, and consistent participants in their children’s lives. Through individualized support, coaching, and skill development, fathers strengthen parenting abilities, improve communication, build healthy relationships, and increase their confidence in their role as caregivers.

Home Based Case Work

Home Based Case Work

Home-Based Casework provides individualized support to families in their home and community. Services focus on improving family stability, addressing barriers to success, connecting families with community resources, enhancing parenting skills, developing life skills, and creating lasting solutions that promote child safety and family well-being.

Supervised Parenting Specialist

Supervised Parenting Specialist

Our Supervised Parenting Time services provide a safe, structured environment for parents and children to maintain meaningful relationships while ensuring the child’s safety and well-being. Trained professionals observe interactions, provide constructive feedback when appropriate, and document visits in accordance with court and DCS requirements.

Parent Education

Parent Education

Our Parent Education program equips parents and caregivers with practical skills to strengthen family relationships and create safe, nurturing home environments. Participants learn positive discipline techniques, effective communication, child development, conflict resolution, and strategies that promote healthy emotional and behavioral growth.

Truancy Services

Truancy Services

Our Truancy Services help identify and address the underlying factors contributing to chronic school absenteeism. Working collaboratively with students, parents, schools, and community partners, we develop individualized strategies that improve attendance, promote academic success, strengthen family accountability, and support long-term educational achievement.

Domestic Violence Services

Domestic Violence Services

Our Domestic Violence Services provide compassionate, trauma-informed support to individuals and families affected by domestic violence. Services focus on safety planning, education, healthy relationship development, empowerment, emotional support, and connecting clients with community resources that promote healing and long-term stability.

Therapy

Therapy

Our Therapy services provide a supportive, confidential environment where individuals, children, and families can address emotional, behavioral, and relational challenges. Through evidence-based therapeutic interventions, clients develop healthy coping skills, improve emotional well-being, strengthen relationships, and work toward achieving their personal and family goals.

Courses/Classes

At Reset Family Solutions, our educational courses empower individuals and families with practical skills and evidence-based tools that promote personal growth, healthy relationships, effective parenting, family stability, and overall well-being. Whether participating voluntarily or through a service plan or court recommendation, participants receive supportive, engaging instruction that builds confidence and equips them with skills they can apply in everyday life.

Home and Community Assistance

Home and Community Assistance

Often referred to as Homemaker, this service provides instrumental activities of daily living for participants in their home. It provides services to clients involving companionship, personal care, transfer assist, errands, cleaning, and other housekeeping functions.

Personal Attendant Care

Personal Attendant Care

Caregivers, personal care aides, or companions, commonly referred to as Personal Attendants play a vital role in assisting individuals who are elderly, mentally disabled, chronically ill, physically challenged, hospice patients, or patients undergoing recovery.

Non Medical Transportation

Non Medical Transportation

RFS Non Medical Transporters will provide reliable and safe transportation to and from medical, treatment, and ancillary appointments in a safe, secure and professional manner.

Case Management

Case Management

RFS Case Managers will act as an advocate for you within healthcare and social settings. Their main objective is to ensure your overall well-being by providing guidance and support throughout the various processes and regulations associated with your case.

Structured Family Care Level 1-3

Structured Family Care Level 1-3

SFC provides financial and supportive services for family (and non-family) caregivers empowering caregivers to care for seniors and those with disabilities who wish to remain at home or in the home of an approved caregiver, rather than become institutionalized in a nursing home.

Child Services Employment

Indianapolis, IN, USA

Father Engagement

1 days ago Apply Now
Indiana, USA

Home Based Case Work

1 days ago Apply Now
Indiana, USA

Supervised Parenting Specialist

1 days ago Apply Now

F.A.Q

DCS is a state agency responsible for protecting children from abuse and neglect while working to strengthen families whenever it is safe to do so.

DCS becomes involved when a report is made alleging child abuse or neglect, or when there are concerns about a child’s safety and well-being.

Indiana law keeps the identity of the reporter confidential. DCS cannot disclose who made the report.

A Family Case Manager (FCM) reviews the report and determines whether it meets the legal criteria for an assessment. If it does, the FCM will contact the family, interview involved individuals, and gather information.

An FCM is the DCS employee assigned to your case. They coordinate services, monitor child safety, communicate with the court, and help families work toward resolving concerns.

CHINS stands for Child in Need of Services. A judge determines whether a child meets the legal definition of a CHINS after reviewing evidence presented in court.

DCS can only remove a child when there is an immediate safety concern or when ordered by the court. Whenever possible, DCS works to keep children safely in their homes.

DCS attempts to place children with safe relatives or licensed foster families while parents work toward reunification.

Most parents receive parenting time unless the court determines it would be unsafe. Visits may be supervised or unsupervised depending on the court order.

Supervised parenting time allows parents to spend time with their child while a trained supervisor observes to ensure the child’s safety and to provide support and coaching.

Services may include:

  • Parent education
  • Home-based casework
  • Individual counseling
  • Family therapy
  • Substance abuse treatment
  • Mental health services
  • Domestic violence services
  • Supervised parenting time
  • Random drug screening
  • Anger management
If the court orders services, participation is required. Completing services demonstrates progress toward providing a safe and stable home.

Every case is different. The length depends on the family’s progress and the child’s safety needs.

Missed appointments can delay progress, affect court recommendations, and may result in additional concerns being addressed by the court.

Sometimes. DCS generally assigns providers based on availability, location, and the services ordered by the court.

Home-based casework provides practical support to families by helping them develop parenting skills, budgeting, communication, problem-solving, housing stability, employment resources, and community connections.

The judge reviews the family’s progress, listens to recommendations from DCS and attorneys, and determines what should happen next in the case.

Parents have the right to legal representation in CHINS cases. If eligible, the court may appoint an attorney.

Yes. Maintaining regular communication with your FCM is encouraged. Notify them of changes in your address, phone number, employment, or emergencies.

Remain respectful, communicate your concerns with your FCM, speak with your attorney, and present your concerns during court proceedings if appropriate.

Successful completion of services demonstrates progress but does not automatically close your case. The court considers your progress, the child’s safety, and recommendations from DCS before making decisions.

You can help your case by:

  • Attending all appointments.
  • Being honest with providers.
  • Following court orders.
  • Maintaining communication with your FCM.
  • Participating actively in services.
  • Demonstrating positive behavioral changes.  
  •  Providing a safe and stable home.
DCS may connect families with community resources that provide assistance with housing, employment, food, transportation, and other basic needs.

The primary goal is child safety. When it is safe to do so, DCS works toward reunifying children with their families while helping parents build long-term stability.

Parents generally have the right to:

  • Be informed about the allegations.
  • Participate in court hearings.
  • Have an attorney.
  • Receive copies of court orders.
  • Ask questions about their case.
  • Participate in case planning.
  • Be treated respectfully.
Parents are expected to:

  • Keep children safe.
  • Attend scheduled appointments.
  • Cooperate with court-ordered services.
  • Maintain communication with DCS.
  • Notify DCS of important life changes.
  • Follow court orders.
Notify your provider and your Family Case Manager as soon as possible. Providing advance notice helps avoid unnecessary delays and allows appointments to be rescheduled when appropriate.

If safety concerns have been resolved and the court determines that ongoing DCS involvement is no longer necessary, the case may be closed.

The families who make the most progress are those who:

  • Stay engaged.
  • Ask questions when they don’t understand.
  • Attend every appointment.
  • Practice the skills they learn.
  • Remain patient throughout the process.
  • Focus on making lasting changes rather than simply completing services.

Contact Us

  • 3996 Clarks Creek Road STE 400, Plainfield, IN, USA